Fretwork Guitar Studio
Privacy Policy
This policy explains how Fretwork Guitar Studio (fretworkguitar.co.uk) handles personal information submitted through this website. It covers what is collected, why it is collected, how long it is kept, and how to request access or deletion.
What we collect
Information collected
Everything below comes from two sources: what you type into the enquiry form, and what the hosting provider records while the site is visited.
Details you enter in the enquiry form
The enquiry form collects the details you enter, which typically include your name, email address, instrument, experience level, availability, and any message you write. A reply needs a working email address, so that field is required; the remaining answers help the studio prepare something useful before the first conversation.
Technical information recorded automatically
Basic technical information such as browser type and pages visited may be recorded by the hosting provider for security and performance purposes. These records keep the site online and help spot misuse. They are not used to profile visitors and are not combined with your enquiry details.
What is never requested
No payment details are taken through this website and no prices are listed here. If a lesson plan or schedule is discussed, the studio arranges it directly with you and any paperwork goes through the contact details published on the contact page.
The short version
Your enquiry details are used to answer you and arrange lessons. Nothing more.
Everything below that line is the detail: the purpose each piece of information serves, the legal reasoning behind using it, how long records stay, and the steps to take if you want a copy, a correction, or a deletion.
Why we hold it
Purpose of processing
Enquiry details are used to reply to your message, prepare a lesson plan, and arrange sessions. Technical logs are used to keep the site available and to detect abuse. Information is not sold, and it is not used for advertising from this site.
Replying
Answering your enquiry
Your name, email, instrument, experience level and availability are read together so the reply speaks to the right level and the right kind of playing.
Planning
Preparing a lesson plan
Message content and stated goals shape the outline that follows a first reply, so a plan arrives ready to discuss rather than generic.
Keeping the site up
Security and performance logs
Server logs help the hosting provider block misuse and trace outages. They stay separate from enquiry correspondence.
Grounds and timing
Legal basis and retention
Consent and legitimate interest
Legal basis
Processing is based on your consent when you submit an enquiry, and on the legitimate interest of responding to people who contact the studio. You may withdraw consent at any time by requesting deletion of your details. Withdrawing consent does not affect anything done before the request, and a deletion request is logged so the studio can confirm it was carried out.
How long records stay
Retention
Enquiry correspondence is kept for as long as needed to answer it and to maintain a record of lessons arranged. Records that are no longer required are deleted. Technical logs are retained by the hosting provider for a limited period under its own schedule. If you ask for deletion sooner, that request takes priority over the routine schedule.
Who handles it
Sharing
Personal information is not shared with third parties for marketing. It may be handled by service providers that host the website or deliver email, acting on the studio's instructions. Information may be disclosed where required by law.
Browser storage
Cookies
This site uses cookies as described in the cookie policy. You can control cookies through your browser settings, and blocking them does not stop you reading any page or sending an enquiry.
Your rights
Access, corrections and deletion
You can request a copy of the information held about you, ask for corrections, or ask for deletion. Requests are answered within the period required by applicable data protection law. A request does not need a reason, and asking for a copy or a correction will not affect how an enquiry is handled.
- A copy of the enquiry details held about you, sent to the email address on the request.
- Corrections where a name, email address, or availability note is wrong or out of date.
- Deletion of correspondence that is no longer needed to answer you or hold a record of lessons arranged.
Questions people ask
Reading this policy in practice
Short answers to the points that come up most often when someone sends an enquiry and then wonders where their details went.
Do I have to fill in every field on the enquiry form?
No. A working email address is needed so a reply can reach you, and a name helps the studio address you properly. Instrument, experience level, availability and your message are optional, though they make the first reply far more useful.
How quickly will I hear back after sending an enquiry?
Enquiries are read during office hours, Monday to Friday, 9:00 AM – 6:00 PM, and Saturday, 10:00 AM – 4:00 PM. A message sent on a Sunday evening is picked up on the next working day. If you need to add something to an enquiry already sent, reply to the same thread and it stays with the rest of your correspondence.
Are my details used for marketing or passed to anyone else?
No. Details are used to answer your message, prepare a lesson plan, and arrange sessions. Service providers that host the website or deliver email handle information on the studio's instructions. Anything else would need a legal requirement to disclose it.
What do I do if I want my enquiry correspondence deleted?
Send a short note to [email protected] or call +44 20 7950 7855 and say you would like your details removed. Nothing else is required, and the request is actioned within the period required by applicable data protection law.
How will I know if this policy changes?
This policy may be updated to reflect changes in how the site operates. The current version is always the one published on this page, and the date at the top of the page shows when it last changed. If a change affects how enquiry details are handled, it applies only to enquiries received after that date.
Where to go next
Questions about your details, or a lesson you would like to arrange
The contact page carries the enquiry form, the studio address on Denmark Street, and the hours when messages are read. A reply comes from the studio directly, and there is no obligation attached to asking.
Fretwork Guitar Studio, 14 Denmark Street, London, WC2H 8LS, United Kingdom. Telephone +44 20 7950 7855. Email [email protected].